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Privacy Policy

Last updated: 2026/09/28

PrintEasy respects your privacy and is committed to protecting the personal information you provide when using our online printing service. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you use PrintEasy, we may collect:

  • Name and contact information such as email address and phone number.
  • Order information, including selected printing options and pickup or delivery details.
  • Documents or files uploaded for printing.
  • Payment and transaction information required to process an order. Payment details may be handled by trusted third-party payment providers.
  • Technical information such as IP address, browser type, device information, and website usage information.

2. How We Use Information

  • To receive, process, and complete printing orders.
  • To communicate with customers about orders, payments, pickup, delivery, and support.
  • To provide customer service and respond to inquiries.
  • To maintain and improve the PrintEasy website and services.
  • To detect and prevent fraud, misuse, and unauthorized activity.
  • To comply with applicable legal requirements.

3. Uploaded Documents

Documents uploaded for printing are used to provide the requested printing service. PrintEasy should only retain uploaded files for as long as reasonably necessary for order processing, customer support, security, legal requirements, or the specific retention period stated by the service.

File retention period: six month

4. Payment Information

Online payments may be processed through trusted third-party payment providers. PrintEasy does not intentionally store customers' complete card details unless the payment provider and applicable security requirements specifically permit such storage.

5. Sharing of Information

PrintEasy may share necessary information with trusted service providers who help operate the website, process payments, provide hosting, or deliver requested services. Information may also be disclosed where required by applicable law or a valid legal request.

6. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies

PrintEasy may use cookies and similar technologies to operate the website, remember preferences, improve functionality, and understand website usage. Customers may manage cookies through their browser settings.

8. Changes to This Policy

PrintEasy may update this Privacy Policy when necessary. Updated versions will be published on this page with a revised last-updated date.

9. Contact Us

If you have questions about privacy or your personal information, contact us:

Email: [INSERT EMAIL]
Phone: [INSERT PHONE]

This Privacy Policy is adapted from the uploaded sample. Replace the bracketed fields with your real PrintEasy practices before publishing.

Refund Policy

Last updated: [INSERT DATE]

Thank you for using PrintEasy, an online self-printing service. We aim to provide accurate, convenient, and reliable printing services. Because printing orders are prepared according to the files and options selected by the customer, our refund policy is focused on cancelled orders, printing errors, damaged prints, and service-related issues.

1. Order Cancellation

Customers may request cancellation before the printing process has started. If the order has already entered production, cancellation may not be possible because materials and printing resources may already have been used.

2. Refunds

If a refund is approved, PrintEasy will process the refund to the original payment method where possible. The time required for the amount to appear in the customer's account may depend on the payment provider or bank.

3. Printing Errors

If PrintEasy produces an order incorrectly due to a printing or processing error on our side, please contact us as soon as possible after collection or delivery. We may offer a reprint or refund after reviewing the issue.

4. Customer-Provided File Errors

Customers are responsible for checking their uploaded files, page size, orientation, number of pages, colour settings, and other selected printing options before submitting an order. PrintEasy is generally not responsible for errors contained in the customer's original file or incorrect options selected by the customer.

5. Damaged Prints

If printed documents are damaged due to handling or a production problem caused by PrintEasy, please contact us promptly and provide the relevant order details. We will review the issue and, where appropriate, arrange a reprint or refund.

6. Non-Refundable Situations

  • Incorrect files uploaded by the customer.
  • Incorrect printing options selected by the customer.
  • Changes requested after printing has started.
  • Orders that have already been collected or delivered without a reported service issue.

7. Refund Processing Time

Approved refunds will normally be initiated within [INSERT NUMBER] business days. The final time for receiving the money depends on the payment provider or bank.

8. Contact Us

For refund or order-related questions, contact PrintEasy using the contact details published on our website:

Email: [INSERT EMAIL]
Phone: [INSERT PHONE]

This policy is adapted from the uploaded policy sample and should be reviewed and finalized with your actual PrintEasy business rules before publication.

Terms & Conditions

Last updated: [INSERT DATE]

Welcome to PrintEasy. These Terms & Conditions govern your use of the PrintEasy website and online printing service. By using the website or placing a printing order, you agree to these terms.

1. Use of the Website

  • You must provide accurate and current information when creating an account or placing an order.
  • You are responsible for keeping your account credentials confidential.
  • You must not use PrintEasy for unlawful, fraudulent, or unauthorized purposes.
  • You must have the legal capacity required under applicable law to use the service.

2. Printing Orders

Customers are responsible for reviewing uploaded files and selected printing options before confirming an order. This includes page size, orientation, number of copies, colour or black-and-white printing, paper type, and other options shown during checkout.

3. Prohibited Content

Customers must not use PrintEasy to print or distribute content that is unlawful or that infringes the rights of others. PrintEasy may refuse an order where there is a reasonable basis to believe that the order involves unlawful activity or violates applicable rights or regulations.

4. Pricing and Payments

Prices displayed on the website may change from time to time. The applicable price is the price shown for the order at the time it is confirmed, subject to obvious errors or applicable terms.

Payments may be processed through trusted third-party payment providers. Customers authorize the applicable payment provider to process the amount due for the confirmed order.

5. Order Acceptance and Cancellation

Submitting an order does not necessarily guarantee acceptance if the service is unavailable, required information is missing, a technical error occurs, or there is a reasonable basis to refuse the order under these Terms.

Cancellation requests should be made before printing begins. Once printing has started, cancellation or refund may not be available except where required by applicable law or under the PrintEasy Refund Policy.

6. Pickup and Delivery

PrintEasy will make reasonable efforts to prepare orders within the time shown or communicated to the customer. Pickup and delivery times may vary due to workload, technical issues, customer-selected options, location, or circumstances outside our reasonable control.

7. Refunds

Refunds and reprints are handled according to the PrintEasy Refund Policy published on this website.

8. Intellectual Property

PrintEasy's website content, branding, logos, graphics, and other original materials are protected by applicable intellectual property rights. Customers may not copy, reproduce, modify, or distribute PrintEasy-owned materials without permission.

9. Customer Content

Customers retain responsibility for the documents and other content they upload. By uploading content, the customer confirms that they have the necessary rights or permission to have the content printed.

10. Limitation of Liability

PrintEasy will make reasonable efforts to provide the service reliably. To the extent permitted by applicable law, PrintEasy will not be responsible for losses caused by customer-provided incorrect files, incorrect options selected by the customer, delays outside our reasonable control, or interruptions caused by third-party services.

11. Changes to These Terms

PrintEasy may update these Terms & Conditions when necessary. Changes will be published on this page, and continued use of the service after an update may be subject to the revised terms.

12. Contact Us

Email: [INSERT EMAIL]
Phone: [INSERT PHONE]

These Terms are adapted from the uploaded sample and are intended as website content, not a substitute for legal advice. Review them against your actual PrintEasy service and applicable Sri Lankan requirements before publication.